Traveling is one of the most exciting experiences in life. It allows you to explore new places, try new foods, and meet new people. Kim Opim, an enthusiastic student, is on her flight over from Philadelphia (PHL) to Paris. She has been eagerly looking forward to this trip for months and is thrilled that her adventure has finally begun. Let’s follow her journey and see what she discovers along the way.
From Philly to Paris: Kim Opim’s Adventure Begins!
Kim Opim couldn’t stop smiling as she boarded her plane to Paris. She had been dreaming of visiting the City of Light for years, and the moment had finally arrived. As she settled into her seat, she started to feel a mix of excitement and nervousness. She had never traveled alone before, but she was determined to make the most of her trip.
During her flight, Kim watched movies, listened to music, and read books. She also chatted with her fellow passengers and shared travel tips. As she looked out the window, she saw the sun set over the Atlantic Ocean, and she felt a sense of awe and wonder. She was grateful for this opportunity to see the world from a new perspective.
High Up in the Sky: Kim Opim’s Reflections on Her Travels
As Kim landed in Paris, she felt a rush of adrenaline. She was eager to explore the city and discover its hidden gems. She visited famous landmarks such as the Eiffel Tower, Notre Dame Cathedral, and the Louvre Museum. She also tried delicious French cuisine, such as croissants, baguettes, and macarons. She even learned some basic French phrases and practiced them with the locals.
Kim’s travels opened her eyes to new cultures, customs, and ways of life. She realized that the world is full of beauty and diversity, and that travel is the best way to experience it. She also discovered that she was capable of navigating new environments and adapting to different situations. She felt more confident and independent than ever before.
Kim Opim’s adventure to Paris was a life-changing experience. She learned so much about herself and the world around her. She realized that travel is not just about seeing new places, but also about expanding your horizons and challenging your limits. She returned home with a new perspective, a sense of gratitude, and a desire to continue exploring the world. Who knows where her next adventure will take her?
Kim Opim, an enthusiastic student, is on her flight over from Philadelphia (PHL) to Paris. Kim reflects upon how her educational experiences from her operations courses could help explain the long wait time that she experienced before she could enter the departure area of Terminal A at PHL. As an airline representative explained to Kim, there are four types of travelers in Terminal A:
Experienced short-distance (short-distance international travel destinations are Mexico and various islands in the Atlantic) travelers:
These passengers check in online and do not speak with any agent nor do they take any time at the kiosks. ·
Experienced long-distance travelers:
These passengers spend 3 minutes with an agent.
Inexperienced short-distance travelers:
These passengers spend 2 minutes at a kiosk; however, they do not require the attention of an agent. Inexperienced long-distance travelers: These passengers need to talk 5 minutes with an agent. After a passenger checks in online, or talks with an agent, or uses a kiosk, the passenger must pass through security, where they need 0.5 minutes independent of their type. From historical data, the airport is able to estimate the arrival rates of the different customer types at Terminal A of Philadelphia International:
Experienced short-distance travelers: 100 per hour· Experienced long-distance travelers: 80 per hour · Inexperienced short-distance travelers: 80 per hour·
Inexperienced long-distance travelers: 40 per hour At this terminal, there are four security check stations, six agents, and three electronic kiosks. Passengers arrive uniformly from 4 p.m. to 8 p.m., with the entire system empty prior to 4 p.m. (the “mid afternoon lull”) and no customers arrive after 8 p.m. All workers must stay on duty until the last passenger is entirely through the system (e.g., has passed through security).
a. What are the levels of implied utilization at each resource?
b. At what time has the last passenger gone through the system?
c. Kim, an experienced long-distance traveler, arrived at 6 p.m. at the airport and attempted to move through the check-in process as quickly as she could. How long did she have to wait before she was checked at security?
d. The airline considers showing an educational program that would provide information about the airport’s check-in procedures. Passenger surveys indicate that 80 percent of the inexperienced passengers (short or long distance) would subsequently act as experienced passengers (i.e., the new arrival rates would be 164 experienced short-distance, 112 experienced long-distance, 16 inexperienced short-distance, and 8 inexperienced long distance [passengers/hour]). At what time has the last passenger gone through the system?
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